Category: Jobs

Job Title: Box Office Supervisor 

Rate of Pay: £13.10 per hour + holiday pay 

Contract Type:  Temporary, Fixed term (1^st – 25^th August), PAYE employed 

Manager: Box Office Manager  

Key Relationships: Box Office Manager / Box Office Assistant Manager / Box Office Assistants / Front of House Team 

What is the Job?  

Our brilliant Box Office team play a vital role and are instrumental in sharing our incredible shows with our audiences, selling tickets and giving recommendations based on audience interests. This fast-paced, public-facing role is one of the first points of contact for most audiences attending the festival, so a high standard of customer service is a must. Ideally you will have worked in a box office before.  

As the face of Summerhall Arts, assisting thousands of customers, audience members and companies each day, great communication skills and a big smile are essential! We are looking for people who can work independently as well as part of a big team, to ensure the smooth running of our venue.   

 What will you be doing? 

• Supervising Box Office Assistants while managing the schedule/breaks for the day. 

• Work with Box Office Managers on general tasks including: issuing and refunding comps, promotional offers and artist requests. 

• Selling tickets, talking to audiences, giving advice and directions and recommending shows. 

• Processing exchanges and refunds, using the Red61 ticketing system. 

• Answering customer enquiries via email, phone and in person. 

• Acting as the first point of escalation for audience issues/complaints. 

• Troubleshooting ticketing issues. 

• Taking the initiative to anticipate audience needs and facilitating the best and safest experience. 

• Supporting the day to day running of the venue, keeping areas clean and tidy, keeping on top of lost property, reporting any activities that may risk the safety of visitors. 

• Assisting audiences who have specific access requirements. 

• Supporting the Media team. 

Who are you?   

• Enthusiastic, motivated and hardworking. 

• Have a passion for the Arts and an excitement for the Summerhall Arts programme.  

• Able to work well under pressure. 

• Good communicator. 

• Excellent timekeeping skills. 

• Team Player. 

• Experience in a customer service role (preferably at a festival or arts organisation). 

• Exerpeince with Red61 desirable. 

 Recruitment Information  

• Applicants must be 18+ and have legal right to work in the UK. 

• Unfortunately, we are unable to contribute to accommodation, living or travel expenses. 

• Essential training takes place on Friday 25^th July and all applicants must be available to work on this date and for the full run of Fringe, from Friday 1st – Monday 25^th August 2025. 

• All staff will be issued a fixed term contract, guaranteeing a minimum of 30hrs per week. You may be offered more, but this is not guaranteed. 

• Shifts will be across Mon – Sun, and will fall between the hours of 09:00 – 23:00. 

Perks 

All staff will receive a staff pass which gives you;  

• First-come first-served access to shows which are not sold out 

• Discounts on food and drinks in Summerhall café & bars 

Summerhall Arts Information 

Summerhall Arts are an equal opportunity employer and welcome applications from all sectors of the community. We expect employees to support these commitments and to assist in their realisation. If you require any assistance with your application or need the form in a different format, please contact  

Application Process  

To apply for this role, please visit this link and complete our online application form. 

There is no fixed deadline for this role, however applications will be closed when positions are filled so, please register your interest as soon as possible. Due to the volume of applications, we unfortunately won’t be able to get back to unsuccessful applicants. 

Job Title: Box Office Assistant Manager 

Salary:  £13.60 per hour + holiday pay 

Contract: Temporary, fixed term, (7^th July – 25 August 2025), PAYE employed 

Manager: Box Office Manager 

Key Relationships: Box Office Manager / Box Office Assistants & Supervisors / Front of House Team 

What is the Job…

Our brilliant Box Office team play a vital role during the Fringe and are instrumental in sharing our incredible shows with our audiences, selling tickets, and giving recommendations based on audience interests. This fast-paced, public-facing role is one of the first points of contact for most audiences attending the festival, so a high standard of customer service is a must. 

Summerhall Arts is looking for an Assistant Box Office Manager to work closely with our Box Office Manager, to assist in overseeing the Box Office during this busy time, while proving support and leadership to our Box Office Assistants and Supervisors. 

Who are we looking for… 

This job requires an enthusiastic, confident and competent person with proven experience of ticketing provision, staff management and a keen eye for detail. A suitable candidate will have the ability to communicate well with artists and promoters, alongside an ability to provide exemplary customer service.  

Main Purpose of Role… 

• Overall efficient management of Summerhall Arts Box Office through ticketing software Red61.  

• Assist Box Office Manager with show / website edits and updates. Liaise with the Fringe Society about show edits and updates.  

• Assist Box Office Manager with training, managing and supporting the Box Office team. 

• Assist Box Office Manager in management of ticket offers, complimentary tickets and show cancellations. 

• Offer excellent customer service with the goal of achieving and surpassing sales targets and making the ticket-buying experience positive for our customers in person, online and over the phone. 

• Working with artists and producers to facilitate their requests and provide ticketing support and guidance. Assist artists and producers in accessing their reports. 

• Cash handling, digital ticket handling and troubleshooting technological issues. 

• Supporting the Media Office. 

• Supporting the day to day running of the venue, keeping areas clean and tidy, keeping on top of lost property, reporting any activities that may risk the safety of visitors.  

• Assisting audiences who have specific access requirements. 

• Ensure all issues are escalated to the relevant teams in a timely manner. 

• Talking to audiences, giving advice, directions and recommending shows. 

Required Skills… 

• This role will suit someone who demonstrates experience of ticketing work, preferably with knowledge of the Red61 system. 

• Ability to communicate with a broad range of artists, customers and promoters. 

• Excellent organisation skills, time management and problem-solving skills. 

• Ability to set and meet deadlines and cope with high pressure situations. 

• Proven track record in providing excellent customer service and comfortable dealing with customer escalation cases. 

• Self-reliant and self-motivated with an ability to work effectively independently and as part of the Summerhall team. 

• Strong IT proficiency, and an ability to learn new software and systems (WordPress knowledge is useful but can be trained). 

• Willingness and flexibility to work irregular hours (weekends/evenings/public holidays). 

• Troubleshoot technical issues and driven to problem solve in the first instance. 

• Publicly represent Summerhall Arts in a professional and friendly manner. 

Recruitment Information… 

• Applicants must be over 18 and must be able to prove their legal right to work in the UK. 

• Unfortunately, we are unable to contribute to accommodation, living or travel expenses. 

• We are looking for the candidate to start around Monday 7^th July. The contract will run until Monday 25^th August. 

• Hours in July will be 35 hours per week (5 days per week, Mon – Fri). Hours in August will increase to 40+ hours per week. (5 – 6 days per week. Hours in August can fall on any day of the week and will fall between the hours of 09:00 – 23:00).  

• Essential all staff training takes place on Friday 25^th July and all applicants must be available to work on these dates and for the full run of Fringe, (1^st – 25^th August). 

Perks… 

All staff will receive a staff pass which gives you: 

• First-come first-served access to shows which are not sold out. 

• Discounts on food and drinks in Summerhall bars. 

Summerhall Arts Information… 

Summerhall Arts is an equal opportunity employer and we welcome applications from all sectors of the community. We expect employees to support these commitments and to assist in their realisation. If you require any assistance with your application or need the form in a different format, please contact  

Application Process… 

To apply for this role, please visit this link and complete our online application form.  

There is no fixed deadline for this role, however applications will be closed when positions are filled so, please register your interest at soon as possible. Due to the volume of applications, we unfortunately won’t be able to get back to unsuccessful applicants.  

Job Title: Box Office Assistant 

Rate of Pay:  £12.60 per hour + holiday pay 

Contract Type:  Temporary, Fixed term (1^st – 25^th August), PAYE employed 

Manager: Box Office Manager  

Key Relationships: Box Office Manager / Box Office Assistant Manager / Box Office Assistants / Front of House Team 

What is the Job?  

Our brilliant Box Office team are instrumental in sharing our incredible shows with our audiences, selling tickets and giving recommendations based on audience interests. 

This fast-paced, public-facing role is one of the first points of contact for most audiences attending the festival, so a high standard of customer service and a bright personality are a must. Ideally you will have worked in a box office before. 

As the face of Summerhall Arts, assisting thousands of customers, audience members and companies each day, great communication skills and a big smile are essential! We are looking for people who can work independently as well as part of a team to ensure the smooth running of our venue.    

 What will you be doing? 

• Talking to audiences, giving advice, directions and recommending shows. 

• Selling Tickets using the  Red61 ticketing system. 

• Answering customer enquiries. 

• Taking the initiative to anticipate audience needs and facilitating the best and safest experience. 

• Supporting the day to day running of the venue, keeping areas clean and tidy, keeping on top of lost property, reporting any activities that may risk the safety of visitors to the supervisor team. 

• Assisting audiences who have specific access requirements. 

Who are you?   

• Enthusiastic, motivated and hardworking. 

• Have a passion for the arts and an excitement for the Summerhall Arts programme. 

• Able to work well under pressure. 

• Good communicator. 

• Excellent timekeeping skills. 

• Team player.  

• Experience in a customer service role at a festival or arts organisation would be preferable. 

 Recruitment Information  

• Applicants must be 18+ and have legal right to work in the UK.  

• Unfortunately, we are unable to contribute to accommodation, living or travel expenses.  

• Essential training takes place on Friday 25^th July and all applicants must be available to work on this date and for the full run of Fringe, from Friday 1st – Monday 25^th August 2025.  

• All staff will be issued a fixed term contract, guaranteeing a minimum of 30hrs per week. You may be offered more, but this is not guaranteed.  

• Shifts will be across Mon – Sun and will fall between the hours of 09:00 – 23:00.  

Perks 

All staff will receive a staff pass which gives you;  

• First-come first-served access to shows which are not sold out. 

• Discounts on food and drinks in Summerhall café & bars. 

Summerhall Arts Information  

Summerhall Arts are an equal opportunity employer and welcome applications from all sectors of the community. We expect employees to support these commitments and to assist in their realisation. If you require any assistance with your application or need the form in a different format, please contact  

How to Apply

To apply for this role, please visit this link and complete our online application form. There is no fixed deadline for this role, however applications will be closed when positions are filled, so please register your interest as soon as possible. Due to the volume of applications, we unfortunately won’t be able to get back to unsuccessful applicants.  

Job Title: Front of House Supervisor 

Location: 1 Summerhall, Edinburgh EH9 1PL 

Rate of Pay:  £13.10 per hour + holiday pay  

Contract Type: Temporary, fixed term (30^th July – 25 August 2024), PAYE employed 

Line Management Responsibilities: Front of House Staff   

What is the Job?  

We are looking for excellent Front of House Supervisors for this year’s Fringe, delivered by Summerhall Arts at Summerhall. The Front of House team will play a vital role in ensuring an enjoyable and safe experience for all our artists, audiences and customers throughout the Summerhall Arts Fringe 2025.  You will be assisting the Front of House Managers and supporting the Front of House Team to ensure the venue runs smoothly and audiences have an excellent experience. The role requires stamina, multitasking skills, and the ability to think on your feet. We are looking for people who can work independently as well as part of a big team, so great communication skills and a big smile are essential! 

 What will you be doing? 

• Supervising a team of Front of House Staff in our venues including ensuring queues are managed, shows start on time and staff and patrons are well looked after 

• Delivering briefings to the Front of House team 

• Ensuring staff timesheets are completed accurately 

• Selling, checking, and scanning customer tickets and problem solving any technological issues that arise from digital tickets  

• Be the first escalation point for audience issues 

• Working with Venue Managers to ensure Summerhall Arts policies and procedures are enforced throughout our venues 

• Completing Front of House show reports, ensuring shows are running smoothly  

• Taking the initiative to anticipate audience needs and facilitating a safe visit and memorable Fringe experience  

• Liaising with performers, tech teams, and facilitating basic stage management to ensure that performances start and end on time 

• Assisting audiences who have specific access requirements 

Who are you?   

• Experience of leading a team in an events or customer service setting 

• Ability to motivate a team, ensuring spirits and standards are kept high 

• Ability to problem solve and deescalate issues calmly and professionally 

• Responsible and reliable with excellent timekeeping skills 

• Enthusiastic, motivated and hardworking with good communication skills. 

• Ability to work well under pressure and during very busy peaks of service 

• Have a passion for the arts and an excitement for Summerhall Arts programme  

• Experience in a customer service role at a festival or arts organisation would be nice, but not essential 
   

Recruitment Information  

• Applicants must be over 18 and must be able to prove their legal right to work in the UK. 

• Unfortunately, we are unable to contribute to accommodation, living or travel expenses. 

• Interviews will be held on Zoom. 

• Mandatory in person training takes place on the 25^th of July and all applicants must be available to work on this date. 

• All applicants must be available to work for the full run of Summerhall Arts Fringe, Wednesday 30th July – Monday 25^th August 2025.  

• All staff will be issued a fixed term contract, guaranteeing a minimum of 30 hours per week, but the likelihood is that you will be offered more 

• The majority of shifts will be between the hours of 9.00am and 1.30am but may be later. 

•  Shifts will be across weekdays, evenings and weekends. Applicants will need to be willing and able to work these hours. 
   
  Please note hours and shifts will be confirmed based on the final programme and rota. 

Perks  

All staff will receive a staff pass which gives you: 

• First-come first-served access to shows which are not sold out 

• Discounts on food and drinks in bars across the site 

Summerhall Arts Information 

Summerhall Arts is an equal opportunity employer, and we welcome applications from all sectors of the community. We expect employees to support these commitments and to assist in their realisation. If you require any assistance with your application or need the form in a different format, please contact  

Application Process  

To apply for this role, please complete our online application form:  

Summerhall Arts Fringe 2025 Front of House Application Form 

There is no fixed deadline for this role, however applications will be closed when positions are filled so please register your interest at soon as possible. Due to the volume of applications, we unfortunately won’t be able to get back to unsuccessful applicants. 

Job Title: Front of House Manager 

Location: 1 Summerhall, Edinburgh EH9 1PL 

Rate of Pay:  £13.60 per hour + holiday pay  

Contract Type: Temporary, fixed term (30^th July – 25 August 2024), PAYE employed with additional hours from Mid-May. 

Line Management Responsibilities: Front of House Supervisors, Front of House Staff. 

What is the Job?  

We are looking for excellent Front of House Managers for this year’s Fringe, delivered by Summerhall Arts at Summerhall. The Front of House team will play a vital role in ensuring an enjoyable and safe experience for all our artists, audiences and customers throughout the Summerhall Arts Fringe 2025. You will be managing the Front of House Team and daily Front of House operations to ensure the venue runs smoothly and audiences have an excellent experience. The role requires stamina, multitasking skills, and the ability to think on your feet. We are looking for people who can lead a team and thrive in a fast-paced environment. Organisation, great communication and the ability to have fun while doing so are a must. 

The role will offer a guaranteed minimum of 30 hours per week during Fringe, but with additional hours in the lead up to Fringe to allow you to get to know the building. This can be discussed but would be anticipated as being 5-10 hours per week, from Mid-May through to late July. 

 What will you be doing? 

• Acting as the first point of contact for Front of House staff, customers, clients and guests attending the Fringe 

• Safeguarding visitors, guests and audiences 

• Being responsible for the site and liaising with the Security Team 

• Making decisions independently to ensure the daily running of the building is smooth and determining when issues require escalation 

• Designated Fire Marshall on shift, and overseeing evacuations if required 

• Assist and Support Front of House Supervisors with customer issues and complaints, acting as a point of escalation as required 

• Handling guest complaints confidently and professionally 

• Assisting audiences who have specific access requirements 

• Delivering briefings to Front of House Supervisors 

• Supporting Front of House Supervisors with any issues that arise on shift 

• Managing and motivating the Front of House team  

• Providing on-going training and support to the Front of House team 

• Ensuring staff timesheets are completed accurately 

• Ensuring public areas and venue spaces are always clean and safe environments 

• Responsible for the safekeeping of spaces and their equipment and handing over to the overnight Security Team 

• Working with Venue Managers to ensure Summerhall Arts policies and procedures are enforced throughout our venues 

• Liaising across departments to ensure smooth day to day operations 

• Providing daily reports to Management Team 

Who are you?   

• Experience of day-to-day operational venue management 

• Experience of leading a team in an events or customer service setting 

• Ability to problem solve and deescalate issues calmly and professionally 

• Responsible and reliable with excellent timekeeping skills 

• Enthusiastic, motivated and hardworking with good communication skills. 

• Able to work well under pressure and during very busy peaks of service 

• Have a passion for the arts and an excitement for Summerhall Arts programme  

• Experience in a customer service role at a festival or arts organisation would be nice, but not essential 
   

Recruitment Information  

• Applicants must be over 18 and must be able to prove their legal right to work in the UK. 

• Unfortunately, we are unable to contribute to accommodation, living or travel expenses. 

• Interviews will be held on Zoom. 

• Mandatory in person training takes place on the 25^th of July and all applicants must be available to work on this date. 

• All applicants must be available to work for the full run of Summerhall Arts Fringe, Wednesday 30th July – Monday 25^th August 2025.  

• All staff will be issued a fixed term contract, guaranteeing a minimum of 30 hours per week across Summerhall Arts Fringe but the likelihood is that you will be offered more. 

• Additional hours will be required for the Front of House Manager position. This is flexible and will be discussed This can be discussed but would be anticipated as being 5-10 hours per week, from Mid-May through to late July. 

• The majority of shifts will be between the hours of 9.00am and 1.30am but may be later. 

•  Shifts will be across weekdays, evenings and weekends. Applicants will need to be willing and able to work these hours. 
   
  Please note hours and shifts will be confirmed based on the final programme and rota. 

Perks  

All staff will receive a staff pass which gives you: 

• First-come first-served access to shows which are not sold out 

• Discounts on food and drinks in bars across the site 

Summerhall Arts Information 

Summerhall Arts is an equal opportunity employer, and we welcome applications from all sectors of the community. We expect employees to support these commitments and to assist in their realisation. If you require any assistance with your application or need the form in a different format, please contact

How to Apply  

To apply for this role, please complete our online application form:  

Summerhall Arts Fringe 2025 Front of House Application Form 

There is no fixed deadline for this role, however applications will be closed when positions are filled so please register your interest at soon as possible. Due to the volume of applications, we unfortunately won’t be able to get back to unsuccessful applicants. 

Job Title: Front of House Assistant 

Location: 1 Summerhall, Edinburgh EH9 1PL 

Rate of Pay:  £12.60 per hour + holiday pay 

Contract Type: Temporary, fixed term (30^th July – 25 August 2024), PAYE employed 

What is the Job?  

We are looking for excellent Front of House assistants for this year’s Fringe, delivered by Summerhall Arts at Summerhall. The Front of House team will play a vital role in ensuring an enjoyable and safe experience for all our artists, audiences and customers throughout Summerhall Arts Fringe 2025.  This is a fast-paced, public-facing role that requires stamina, multitasking skills, and the ability to think on your feet. We are looking for people who can work independently as well as part of a big team, to ensure the smooth running of our venue. You will be the first point of contact, and first face customers and companies see, so great communication skills and a big smile are essential! 

 What will you be doing? 

• Welcoming audiences into the building and venue spaces, you will be the first point of contact for all of our customers and companies 

• Assisting audiences who have specific access requirements 

• Queue management, selling, checking and scanning customer tickets, and seating audiences 

• Liaising with performers, basic stage management and ensuring that performances start and end on time 

• Supporting the day to day running of the venue, keeping areas clean and tidy, keeping on top of lost property, reporting any activities that may risk the safety of visitors 

Who are you?   

• Enthusiastic and Approachable – You enjoy helping customers to get the most out of their experience 

• Motivated and hardworking – You can work well under pressure and during very busy peaks of service 

• Have a passion for the arts and an excitement for Summerhall Arts’ Fringe programme  

• Excellent communicator 

• Strong timekeeping skills 

• Team player but equally comfortable working independently 

• Experience in a customer service role at a festival or arts organisation would be nice, but not essential 

 Recruitment Information  

• Applicants must be over 18 and must be able to prove their legal right to work in the UK. 

• Unfortunately, we are unable to contribute to accommodation, living or travel expenses. 

• Interviews will be held on Zoom. 

• Mandatory in person training takes place on the 25^th of July and all applicants must be available to work on this date. 

• All applicants must be available to work for the full run of Summerhall Arts Fringe, Wednesday 30th July – Monday 25^th August 2025.  

• All staff will be issued a fixed term contract, guaranteeing a minimum of 30 hours per week, but the likelihood is that you will be offered more hours. 

• The majority of shifts will be between the hours of 9.00am and 1.30am but may be later. 

•  Shifts will be across weekdays, evenings and weekends. Applicants will need to be willing and able to work these hours. 
   
  Please note hours and shifts will be confirmed based on the final programme and rota. 

Perks  

All staff will receive a staff pass which gives you: 

• First-come first-served access to shows which are not sold out 

• Discounts on food and drinks in bars across the site 

Summerhall Arts Information 

Summerhall Arts is an equal opportunity employer, and we welcome applications from all sectors of the community. We expect employees to support these commitments and to assist in their realisation. If you require any assistance with your application or need the form in a different format, please contact  

How to Apply 

To apply for this role, please complete our online application form:  

Summerhall Arts Fringe 2025 Front of House Application Form 

There is no fixed deadline for this role, however applications will be closed when positions are filled so please register your interest at soon as possible. Due to the volume of applications, we unfortunately won’t be able to get back to unsuccessful applicants.