Job Vacancy: Front of House Supervisor (Fringe)

Matthew Norris on April 1, 2025

Job Title: Front of House Supervisor 

Location: 1 Summerhall, Edinburgh EH9 1PL 

Rate of Pay:  £13.10 per hour + holiday pay  

Contract Type: Temporary, fixed term (30th July – 25 August 2024), PAYE employed 

Line Management Responsibilities: Front of House Staff   

What is the Job?  

We are looking for excellent Front of House Supervisors for this year’s Fringe, delivered by Summerhall Arts at Summerhall. The Front of House team will play a vital role in ensuring an enjoyable and safe experience for all our artists, audiences and customers throughout the Summerhall Arts Fringe 2025.  You will be assisting the Front of House Managers and supporting the Front of House Team to ensure the venue runs smoothly and audiences have an excellent experience. The role requires stamina, multitasking skills, and the ability to think on your feet. We are looking for people who can work independently as well as part of a big team, so great communication skills and a big smile are essential! 

 What will you be doing? 

  • Supervising a team of Front of House Staff in our venues including ensuring queues are managed, shows start on time and staff and patrons are well looked after 
  • Delivering briefings to the Front of House team 
  • Ensuring staff timesheets are completed accurately 
  • Selling, checking, and scanning customer tickets and problem solving any technological issues that arise from digital tickets  
  • Be the first escalation point for audience issues 
  • Working with Venue Managers to ensure Summerhall Arts policies and procedures are enforced throughout our venues 
  • Completing Front of House show reports, ensuring shows are running smoothly  
  • Taking the initiative to anticipate audience needs and facilitating a safe visit and memorable Fringe experience  
  • Liaising with performers, tech teams, and facilitating basic stage management to ensure that performances start and end on time 
  • Assisting audiences who have specific access requirements 

Who are you?   

  • Experience of leading a team in an events or customer service setting 
  • Ability to motivate a team, ensuring spirits and standards are kept high 
  • Ability to problem solve and deescalate issues calmly and professionally 
  • Responsible and reliable with excellent timekeeping skills 
  • Enthusiastic, motivated and hardworking with good communication skills. 
  • Ability to work well under pressure and during very busy peaks of service 
  • Have a passion for the arts and an excitement for Summerhall Arts programme  
  • Experience in a customer service role at a festival or arts organisation would be nice, but not essential 
     

Recruitment Information  

  • Applicants must be over 18 and must be able to prove their legal right to work in the UK. 
  • Unfortunately, we are unable to contribute to accommodation, living or travel expenses. 
  • Interviews will be held on Zoom. 
  • Mandatory in person training takes place on the 25th of July and all applicants must be available to work on this date. 
  • All applicants must be available to work for the full run of Summerhall Arts Fringe, Wednesday 30th July – Monday 25th August 2025.  
  • All staff will be issued a fixed term contract, guaranteeing a minimum of 30 hours per week, but the likelihood is that you will be offered more 
  • The majority of shifts will be between the hours of 9.00am and 1.30am but may be later. 
  •  Shifts will be across weekdays, evenings and weekends. Applicants will need to be willing and able to work these hours. 
     
    Please note hours and shifts will be confirmed based on the final programme and rota. 

Perks  

All staff will receive a staff pass which gives you: 

  • First-come first-served access to shows which are not sold out 
  • Discounts on food and drinks in bars across the site 

Summerhall Arts Information 

Summerhall Arts is an equal opportunity employer, and we welcome applications from all sectors of the community. We expect employees to support these commitments and to assist in their realisation. If you require any assistance with your application or need the form in a different format, please contact  

Application Process  

To apply for this role, please complete our online application form:  

Summerhall Arts Fringe 2025 Front of House Application Form 

There is no fixed deadline for this role, however applications will be closed when positions are filled so please register your interest at soon as possible. Due to the volume of applications, we unfortunately won’t be able to get back to unsuccessful applicants.