Job Vacancy: Box Office Assistant (Fringe)
Job Title: Box Office Assistant
Rate of Pay: £12.60 per hour + holiday pay
Contract Type: Temporary, Fixed term (1st – 25th August), PAYE employed
Manager: Box Office Manager
Key Relationships: Box Office Manager / Box Office Assistant Manager / Box Office Assistants / Front of House Team
What is the Job?
Our brilliant Box Office team are instrumental in sharing our incredible shows with our audiences, selling tickets and giving recommendations based on audience interests.
This fast-paced, public-facing role is one of the first points of contact for most audiences attending the festival, so a high standard of customer service and a bright personality are a must. Ideally you will have worked in a box office before.
As the face of Summerhall Arts, assisting thousands of customers, audience members and companies each day, great communication skills and a big smile are essential! We are looking for people who can work independently as well as part of a team to ensure the smooth running of our venue.
What will you be doing?
- Talking to audiences, giving advice, directions and recommending shows.
- Selling Tickets using the Red61 ticketing system.
- Answering customer enquiries.
- Taking the initiative to anticipate audience needs and facilitating the best and safest experience.
- Supporting the day to day running of the venue, keeping areas clean and tidy, keeping on top of lost property, reporting any activities that may risk the safety of visitors to the supervisor team.
- Assisting audiences who have specific access requirements.
Who are you?
- Enthusiastic, motivated and hardworking.
- Have a passion for the arts and an excitement for the Summerhall Arts programme.
- Able to work well under pressure.
- Good communicator.
- Excellent timekeeping skills.
- Team player.
- Experience in a customer service role at a festival or arts organisation would be preferable.
Recruitment Information
- Applicants must be 18+ and have legal right to work in the UK.
- Unfortunately, we are unable to contribute to accommodation, living or travel expenses.
- Essential training takes place on Friday 25th July and all applicants must be available to work on this date and for the full run of Fringe, from Friday 1st – Monday 25th August 2025.
- All staff will be issued a fixed term contract, guaranteeing a minimum of 30hrs per week. You may be offered more, but this is not guaranteed.
- Shifts will be across Mon – Sun and will fall between the hours of 09:00 – 23:00.
Perks
All staff will receive a staff pass which gives you;
- First-come first-served access to shows which are not sold out.
- Discounts on food and drinks in Summerhall café & bars.
Summerhall Arts Information
Summerhall Arts are an equal opportunity employer and welcome applications from all sectors of the community. We expect employees to support these commitments and to assist in their realisation. If you require any assistance with your application or need the form in a different format, please contact
How to Apply
To apply for this role, please visit this link and complete our online application form. There is no fixed deadline for this role, however applications will be closed when positions are filled, so please register your interest as soon as possible. Due to the volume of applications, we unfortunately won’t be able to get back to unsuccessful applicants.